# COMMUNICATION SKILLS

## COMMUNICATION SKILLS

Objective
 After reading this material performing the activities, you will be able to: • Understand what communication means. • Become aware of the different sub-skills of communication skill • Come to understand how these skills facilitate communications and a training situation. • Understand who to deploy communication skills to become an effective trainer.

## WHY COMMUNICATION SKILLS?

Communication skills are the basis of effective transactions in a training programme. Communication skills can be deployed while

Making presentations, both verbal and visual

Dealing with interpersonal relationships

Motivating trainees

# Reflection

 Study The Communication Model and reflect on the process

 For a detailed understanding of THE APPROACH TO COMMUNICATION, you may visit the following Wiki Site: [[1]]The Approach to Communication Prepare a one page summary of what you understood about the approach to communication

## LET US NOTE THIS

1. Communications is the act of sharing knowledge, feelings ideas and information with others.
2. Communication is usually a process of interaction. In the course of communication, the communicators influence each others ideas, attitudes, knowledge and behaviours through interaction.
3. Communication can be verbal or non-verbal; face to face or at a distance in time and space. In face to face communication, gestures, body, language, tone and facial expressions affect what is being said.
4. Communication is said to have taken place if what is intended is conveyed. Even while listening to the news, though it appears to be an one way communication, one can notice listeners reacting to it. Since communication takes place in a context, communication is at its best when both the parties involved understand the context.
5. Communication has four dimensions
  1.	Physical setting (room, open place, etc

  2.	Social setting (relationships of the members of the group)

  3.	Psychological setting (formal, informal, friendly, unfriendly)

  4.	Point of time (morning, afternoon, time of the year, etc.)


Effective communication should take into account all these aspects.

Communication can be of the following types
TYPE EXAMPLES
One to One Personal Talk
One to Many A Lecture
Many to One Students Union talks to Principal
Many to Many A group discussion/a party

In a training situation communication is usually of the type ONE to MANY

[Note: In a training programme, the method of communication need not always be face to face (lecture) on a training programme. The trainer can think of communicating to the trainees even in his/her absence, by thinking of activities of be done in the time after the sessions off sessions time could be used for

1. Reinforcing what is discussed during the sessions
2. Providing enrichment materials, experiences
3. Setting interactive activities leading to better human relationships.

However, the off-session work should not be a repetition of the regular work. It should provide a healthy change, which in turn should lead to better participation.

Activity
Prepare a Write-up
 Send the Completed Activity Sheet to: bhatvd@yahoo.co.in

1. Below given is a list of terms used in the context of communication. Prepare a diagram showing the relationship between them, as you consider it to be.

Sharing Interaction Verbal Face to face Context Message Intention Reaction Dimensions

2. Give two examples each for the following types of communication. Remember to mention the context

ONE – MANY MANY – ONE

3. Give one example of an off session activity on a 10-day content enrichment programme at DIET.

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 Send the Completed Activity Sheet to: kumaraswamy64@gmail.com

You can download Activity Sheet from here Activity Sheet Communication Skills }}