Complex sales transactions in a retail or distribution environment/Activities

Below are a list of learning and assessment activities designed by users of this unit. Please include a brief description and general information for each activity.

• The Tourism Product
• Different kinds of selling
• Business to Business
• The Salesperson - description
• The Sales Cycle
• Selling a destination
• Welcoming a client
• Determining Customer's Needs - 1
• Customer's Needs - 2
• Client interview
• Effective Sales Presentations
• Buyers concerns
• Enhancing the sale
• Upselling
• Achieving an agreement
• Service Excellence
• Internet Selling

• Customer Service

• Greetings

• example - please do not delete or edit this example. Create new activities above this example by placing the name of your activity in place of the word "example". Copy the text from the Otago Polytechnic activity template and paste it on your new activity as a template to work into.