Complex sales transactions in a retail or distribution environment
On completion of this unit you will feel confident in identifying the needs and motivations which lead customers to a sales transaction within a tourism industry context. More importantly you will be focussing on the skills required to not only complete a simple transaction but to upgrade it to a complex selling transcation.
This unit is used in the following courses
Learning objective 1
- Identify customer needs in a complex sales transaction
Learning objective 2
- Complete a complex sales transaction