VUSSC/Content/Tourism/Applying Effective Communication Skills
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UNIT 3: Effective Communication Skills
- The Basics of Communication
- Ways of Communicating
- Introduction to unit 2
- Objectives for Unit 2
- Forms of communication
- Verbal Communcation
- Non-Verbal Communication
- Targets of communication
- Tools used in communcation
- Unit 2 Summary
- Assessment Unit 2
- Strategies for effective communication
- Introduction to unit 3
- Objectives for Unit 3
- Communication Strategies
- Conversational skills
- Listening skills
- Presentation skills
- What is a presentation?
- What makes a good presenter?
- Grooming Habits of a presenter
- Tour Commentaries
- Paraphrasing
- Telephone skills
- Handling enquiries and complaints
- Handling difficult customers
- Summary unit 3
- Assessment Unit 3
[[Category:Courseware_Tourism] VUSSC/Content/Tourism/Strategies for effective communication/TOC]]