VUSSC/Content/Tourism/Applying Effective Communication Skills/Module Objectives

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At the end of this module, you should be able to:
  • Define communication in tour guiding operations
  • Explain the key concepts of communication
  • State the reasons for communication
  • Explain the communication process
  • State the key features of effective communication
  • Identify barriers to the communication process
  • Select the appropriate way of communication for specific purposes
  • Explain the importance and ability to develop and use listening skills
  • Demonstrate the ability to listen effecively and give relevant feedback
  • Demonstrate clear and concise delivery using standard English
  • Apply communication strategies
  • Demonstrate a courteous, cheerful and helping attitude when communicating through the telephone
  • Operate effectively as a Tour Guide by providing the right information in the right way to Tourists