VUSSC/Content/Tourism/Applying Effective Communication Skills/Unit Summary

From WikiEducator
Jump to: navigation, search

Icon summary.gif


The key points that you need to remember from this unit are:
  • Communication means the exchange of messages between you and the tourists while verifying comprehension and intended response
  • We communicate to inform, explain. clarify, promote, persuade, build relationships and evaluate in relation to our tourism services
  • The Communication process comprises the sender, the message, the receiver, the channel and different types of noise as barriers
  • The likely barriers to effective communication with tourists include physical, mental and emotional as well as language