VUSSC/Content/Tourism/Applying Effective Communication Skills/Objectives for Unit 2
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Objectives
Upon completion of this Unit you will be able to:
Differentiate between the two forms of communication
Discuss "tone" used in verbal communication
Explain "non-verbal" communication
Identify the elements in the "voice"
Highlight the differences in the targets of communication
Explain the use of the different tools discussed
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