VUSSC/Content/Tourism/Applying Effective Communication Skills/Objectives for Unit 2

From WikiEducator
Jump to: navigation, search

Icon objectives.jpg
Upon completion of this Unit you will be able to:
  1. Differentiate between the two forms of communication
  2. Discuss "tone" used in verbal communication
  3. Explain "non-verbal" communication
  4. Identify the elements in the "voice"
  5. Highlight the differences in the targets of communication
  6. Explain the use of the different tools discussed