Travel Operations

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Course Blog

Travel Agency Operations Course Blog

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A travel agency is a business that sells travel related products and services, particularly package tours, to end-user customers on behalf of third party travel suppliers, such as airlines, hotels, tour companies, and cruise lines. In addition to dealing with ordinary tourists, most travel agents have a special department devoted to travel arrangements for business travellers, while some agencies specialise in commercial and business travellers. Some agencies also serve as general service agents for foreign travel companies in different countries Wikipedia: Travel_agency August 2007

This course is used in the following programme

Learning support

The following services are available for offering learning and assessment for this course:


Here is a list of learning objectives we believe are relevant to Travel Agency Operations. Clicking start on each objective will reveal a library of resources and a range of learning and assessment activities for each objective.

Computerised Reservation Systems

Process short haul air and ground travel requirements using a computer reservation system

In this unit we will describe the process involved when using a computer reservations system. (Based on Unit Standards 25505 and 25506)

Support Mechanisms for customers with specific needs

Demonstrate knowledge of support mechanisms for customers with specific needs

Identify and describe specific needs of tourism customers for various situations and identify support mechanisms that may assist.(Based on Unit Standard 18227)

Demonstrate knowledge of ground terminology and products used in the travel industry

Terminology, systems and products for accommodation, land and water transport used in the travel industry. (Based on Unit Standard 25193)

Regulatory requirements for International Air Travel

Advise customers of regulatory requirements for international air travel

All of the regulatory processes required for the issuing of documents for international air travel. (Based on Unit Standard 18282)

Travel Insurance

Advise on and sell travel insurance (Based on Unit Standard 18220)

Foreign Exchange

Sell, process and advise on foreign exchange (Based on Unit Standard 3750)

Land, Water and Air Services

Process travel for land, water and air services

Prepare quotes and service fees including mark-ups using tour brochures and booking forms


Below is a page generator that will initiate templates for a new Learning Objective and its two sub pages called Resources and Activities. Please type the title of your learning objective in the box below