Travel Operations/Schedule
From WikiEducator
Contents
- 1 Learning objectives
- 2 Schedule
- 2.1 Mon 20 Jul
- 2.2 Tue 21 Jul
- 2.3 Wed 22 Jul
- 2.4 Mon 27 Jul
- 2.5 Tue 28 Jul
- 2.6 Wed 29 Jul
- 2.7 Mon 03 Aug
- 2.8 Tue 04 Aug
- 2.9 Wed 05 Aug
- 2.10 Mon 09 Aug
- 2.11 Tue 11 Aug
- 2.12 Wed 12 Aug
- 2.13 Mon 17 Aug
- 2.14 Tue 18 Aug
- 2.15 Wed 19 Aug
- 2.16 Mon 24 Aug
- 2.17 Tue 25 Aug
- 2.18 Wed 26 Aug
- 2.19 Mon 31 Aug
- 2.20 Project assessment submission date
- 2.21 Insurance assessment roleplays
- 2.22 Tue 01 Sep
- 2.23 Wed 02 Sep
- 2.24 Mon 07 Sep
- 2.25 Tue 08 Sep
- 2.26 Wed 09 Sep
- 2.27 Foreign Exchange assessment
- 2.28 Mon 14 Sep
- 2.29 Tue 15 Sep
- 2.30 Wed 16 Sep
- 2.31 Mon 21 Sep
- 2.32 Tue 22 Sep
- 2.33 Wed 23 Sep
- 2.34 Mon 28 Sep to Fri 09 Oct
- 2.35 Mon 12 Oct
- 2.36 Tue 13 Oct
- 2.37 Wed 14 Oct
- 2.38 Role Play assessments
- 2.39 Mon 19 Oct
- 2.40 Tue 20 Oct
- 2.41 Wed 21 Oct
- 2.42 Mon 26 Oct
- 2.43 Tue 27 Oct
- 2.44 Wed 28 Oct
- 2.45 Special needs assessment
- 2.46 Mon 02 Nov
- 2.47 Galileo Assessment
- 2.48 Tue 03 Nov
- 2.49 Galileo assessment
- 2.50 Wed 04 Nov
- 2.51 Galileo assessment
- 2.52 Mon 09 - Wed 11 Nov
- 2.53 Final assessments and resit opportunities
- 3 Assignments
- 4 Library of resources
- 5 Acknowledgements
Learning objectives
Schedule
The travel agent as the name suggests is an agent for other services available in the tourism industry.They provide information and sell tourism product for airlines, tour operators, insurance, accommodation operators and other aspects of tourism
Room schedule: Mondays - D202 Tuesday - D201 Wednesday - D201
Mon 20 Jul
1030-1230
- Travel Agency introduction, travel products
Tue 21 Jul
1500-1700
- Introduce Galileo training
Wed 22 Jul
0830-1015
- Types of ownership e.g. franchise, owner operator, management contract
- Accommodation terminology
- Configuration rooms
Mon 27 Jul
1030-1230
- Complete accommodation exercises
- Customer type, range cost,services and facilities
- Quotes and vouchers
Tue 28 Jul
1500-1700
- Galileo training
Wed 29 Jul
0830-1015
- Quality schemes e.g.Qualmark
- Customer type, services and facilties different styles accommodation
Mon 03 Aug
1030-1230
- Terminology rentals
- wiki activity
- names rental companies where operate worldwide
- Complete vouchers - booking forms
Tue 04 Aug
1500-1700
- Galileo training
Wed 05 Aug
0830-1015
- Overland coach tours, coach tours and long distance coach tours
- rail services
- Visit travel agency collect brochure on cruise, rail or coach tour
Mon 09 Aug
1030-1230
- Self directed - Galileo
Tue 11 Aug
1500-1700
- Selling tours and cruises
Wed 12 Aug
0830-1015
- 0900 Tony Wilson - Guest speaker, Business Manager,Corporate Traveller, Flight Centre, Dunedin
- present information to class
- Map of Australia - show rail routes and name service
- Main cruise areas in the world and which companies operates there
- Cruise destinations - small to large ships
- alternative style water transport e.g. ferries, barges etc
- Coach and cruise terminology
Mon 17 Aug
1030-1230
- Selling tours and cruises
Tue 18 Aug
1500-1700
- Galileo training
Wed 19 Aug
0830-1015
- Overview of travel insurance and importance to sell as travel agent
- Examples of different insurance plans - different benefits
- Mike Henry video
- Exclusions - preexisting medical conditions etc
- Selling techniques
Mon 24 Aug
1030-1230
- Insurance exercises
- Calculations and documentation exercises
Tue 25 Aug
1500-1700
- Galileo training
Wed 26 Aug
0830-1015
- Prepare for insurance assessment role play
- Notes and practise role play
Mon 31 Aug
1030-1230
Project assessment submission date
Insurance assessment roleplays
Tue 01 Sep
1500-1700
- Galileo training
Wed 02 Sep
0830-1015
- Foreign exchange introduction
- Foreign exchange activities from the wiki
- Use website for exchange rates and forms to request funds
Mon 07 Sep
1030-1230
- Foreign exchange exercises
Tue 08 Sep
1500-1700
- Galileo training
Wed 09 Sep
0830-1015
- Introduce regulatory requirements for international travel
- Passports and visa
Foreign Exchange assessment
Mon 14 Sep
1030-1230
- Safe travel
- Health
Tue 15 Sep
1500-1700
- Galileo training
Wed 16 Sep
0830-1015
- Activities from wiki International Travel Advice
Mon 21 Sep
1030-1230
- Activities regulatory requirements for international travel
Tue 22 Sep
1500-1700
- Galileo training
Wed 23 Sep
0830-1015
- Activities regulatory requirements
Mon 28 Sep to Fri 09 Oct
- Holidays
Mon 12 Oct
1030-1230
- Regulatory requirements
- Ticket and itinerary errors
- Practise role plays
Tue 13 Oct
1500-1700
- Galileo training
Wed 14 Oct
0830-1015
Role Play assessments
Mon 19 Oct
1030-1230
- Travellers with Special Needs
Tue 20 Oct
1500-1700
- Galileo training
Wed 21 Oct
0830-1015
- Tours
Mon 26 Oct
- Labour Day holiday
Tue 27 Oct
1500-1700
- Galileo training
Wed 28 Oct
0830-1015
Special needs assessment
Mon 02 Nov
1030-1230
Galileo Assessment
Tue 03 Nov
1500-1700
Galileo assessment
Wed 04 Nov
0830-1015
Galileo assessment
Mon 09 - Wed 11 Nov
Final assessments and resit opportunities
Assignments
You will be assessed by several methods including tests, research projects, role plays and practical assignments. The unit standards included are
- 3750 Sell, process and advise on foreign exchange for travel
- 25505 Process short haul air travel requirements using a computer reservation system
- 25506 Process ground travel requirements using a computer reservations system
- 25193 Demonstrate knowledge of ground terminolgy and products used in the travel industry
- 18220 Advise on and sell travel insurance
- 18282 Advise customers of regulatory requirements for international air travel
- 18227 Demonstrate knowledge of support mechanisms for customers with special needs
- TT502004 Prepare quotes, complete reservations and process travel arrangements
