Advise customers of regulatory requirements for international air travel

[Based on NZQA 18282]

Objective

• People credited with this unit standard are able to: advise New Zealand Citizens on passport requirements; advise a customer on entry and re-entry documentation; advise customers on New Zealand Customs Service, Ministry of Agriculture and Forestry (MAF), and Civil Aviation Authority (CAA) regulations, and health requirements for international travel; check travel documentation prior to customer departure for international travel; and brief a customer prior to departure.

• Library of Resources
• Learning Activities

This unit is used in the following courses

• Travel Operations

Advise New Zealand Citizens on passport requirements

• Advice is given regarding the procedures for obtaining passports in accordance with current regulations and travel industry workplace policies and procedures.

Advise a customer on entry and re-entry documentation

• Customers are advised of visa requirements  for countries to be  visited in accordance with current regulations for entry and re-entry.

• Customers are advised of procedures for obtaining entry and re-entry visas for countries to be visited in accordance with travel industry workplace policies and procedures.

Advise customers on New Zealand Customs Service, Ministry of Agriculture and Forestry (MAF), and Civil Aviation Authority (CAA) regulations, and health requirements for international travel

• Customers are advised on New Zealand Customs Service, MAF, and CAA regulations as they apply to travellers departing from and/or arriving in New Zealand in accordance with travel industry workplace policies and procedures.
• Customers are advised of security procedures for passengers departing from New Zealand international airports in accordance with airport regulations and travel industry workplace policies and procedures.

• Customers are advised of possible health risks and/or medical requirements for countries to be visisted, in accordance with WHO recommendations and regulations.
• Customers are advised of procedures for obtaining further advice from a medical professional with travel industry workplace polciies and procedures.

Check travel documentation prior to customer departure for international travel

• Travel documentation is verified as being consistent with customers’ travel arrangements.

Range: documentation may include but is not limited to - tickets, vouchers, itinerary, health requirements, insurance, foreign exchange, passport, visas; evidence is required for a minimum of four items of documentation.

Brief a customer prior to departure

• Customer’s pre-travel briefing is completed in accordance with the planned journey.

• Cautionary advice is provided which reflects current conditions in locations and destinations to be visited.

Range: two of - political instability, law, food and water, alcohol, narcotics, cultural sensitivity.