Tourism Festival Project/Interpersonal Skills/Personal Appearance

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Personal Appearance

To be successful, you must dress in keeping with the standards expected by your company, and in keeping with the expectations of those with whom you do business. It is also important to remember that if you look your best you’ll feel more confident, and this will be reflected in your manner. A more confident, self-assured you will be a more successful YOU.

How to Create a Positive First Impression

  • Dress appropriately for the occasion.
  • "Stand tall” do not fidget
  • Pay attention to your grooming – hair, nails and teeth.
  • Be aware of either bad breath, tobacco or body odour.
  • Smile
  • Have a firm and confident handshake.
  • Maintain eye contact as you speak.
  • Listen attentively and show your interest by nodding or commenting.
  • Keep your voice modulated and warm.
  • Use the other person’s name from time to time

Steps to Effective Introductions

  • Give each person the name of the other and initiate a conversation between people by giving a ‘tag’ of information.  (A tag is some information about the person ie. position or interest.)
  • Put people at ease and create a friendly atmosphere to get the conversation started.
  • When being introduced, shake hands firmly, look the person in the eye and make contact with a smile.
  • Concentrate during the introduction and listen carefully to the person's name, repeat the name during the conversation.

Shaking Hands

When to Shake Hands

An associate or new business client enters your office/area or leaves your office/area. You meet someone you know in a restaurant, theatre, or in the street. When you enter an associate’s home or they leave your house.

When NOT to shake hands:

  • The other person is eating with their right hand
  • The persons hands are full and can’t offer their hand.
  • The person you greet is higher-ranking and doesn’t offer their hand.

What NOT to do:

  • Do not be hesitant
  • Do not offer a weak hand shake (dead fish)
  • Do not offer a sweaty hand
  • Do not offer a cold hand
  • Do not remain seated if they are standing

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Click on the following link and read the 50 tips to improve your body language skills.

50 body language tips

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Activity One

Try out your skill in matching the correct uniform for the job! Just click this link.

Maintain Personal Presentation Standards

Activity Two

Please complete the following quiz by clicking on the following link. Once you have read the paragraphs from 1 - 4 and written down your answers, enter them in a Word document and save onto your page. (The feedback links at the end of each paragraph are not applicable)

Maintain Personal Presentation Standards 2