Sections that make up a charter
Help desk might be too general, because where does it start and end? so I think we need to be more specific. I think "Workgroup Buddy" isn't too bad and Assistant, not sure because it offers the suggestion of a subordinate role while in fact, they are taking the lead until a person is up to speed. What do you think?
I like "buddy" but I also like the idea of giving the impression that the author is in charge, making the decisions. If you take a look at the "Thoughts on related issues..." thread here, you may agree with us that making the contributors feel forced into following the guidelines is not a good idea, because then it becomes another hurdle for them to jump in order to share with us. I think Wayne's point (please correct me if this is isn't the case, Wayne :P) is that we want them to share first, then to conform to the guidelines. It would be the team's duty to guide them through the process.
What about "guide"?