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Kids using the computers by San Jose Library
Here are additional resources and readings that will fill in gaps and increase your understanding of online facilitation. You are encouraged to dip in and out of these resources as you need. Please feel free to add to this page any references or resources you may find that you think will be of interest to participants of the course.

Background Information

  • "An anthropological introduction to YouTube". This is a video of a presentation by Michael Wesch at the Library of Congress, June 23rd 2008 - another fascinating insight into our modern world.
  • Glossary of online interaction - this glossary is essential to read if you are unfamiliar with online terminology. Nancy White begin_of_the_skype_highlighting     end_of_the_skype_highlighting begin_of_the_skype_highlighting     end_of_the_skype_highlighting 2008.
  • The 1% Rule, Wikipedia, May 2010. The rule of thumb that explain rates of online participation and lurking.

Teaching and Learning in the Digital World

For Non-Profit Organisations

For Businesses

Online Communities and Networks

What is an online community and network?

Building and facilitating an online community or network

Social Networking

  • Apophenia: The Economist Debate on Social "Networking" - Given that MySpace and Facebook are ubiquitous, can social networking be defined as the "collective power of community to help inform perspectives that would not be unilaterally formed" or is it simply a distraction for students?
  • QUT News Schools' Web 2.0 ban contributes to social exclusion - Queensland University of Technology media and communication PhD candidate Tanya Notley, from the Creative Industries Faculty, said social networking sites such as MySpace, Bebo and Facebook were blocked on all Queensland State school computers, denying many students without home internet access use of these sites to learn and participate in an increasingly networked society.
  • Young People and Social Networking Services The project is designed to investigate how social networking services can and are being used to support personalised formal and informal learning by young people in schools and colleges.


Facilitation Skills

Facilitating asynchronous communication (email groups, discussion forums or bulletin boards)

Facilitating synchronous communication (virtual meetings, webinars, conference calls, workshops, tutorials and online conferences)

Online Cultural Competence


Online Communication Tools


  • Create and maintain a basic blog. This is a page set in a resource called 'Online Information Literacy' developed as a joint project by Otago Polytechnic and the University of Otago, Dunedin, New Zealand. .
  • 31 days of activities that will help you set up and develop your blog: The 31 Day Blog Challenge.
  • 31 days of activities that will help you improve how you facilitate blogging discussions by your use of comments on a blog - The 31 Day Comment Challenge.
  • Blogging - Not ‘IF’ but When and Where. UPEI presentation | Dave’s Educational Blog - Blogging, like ‘academic writing’ is a vague label that really doesn’t do justice to the complexities of the subject it is meant to cover. Blogging is appropriate any time that people need to be kept ‘up to date’ with a topic, a person, images,
  • Radio New Zealand audio recording: Focus on Politics for 16 May 2008 - Life's a blog. Kate Williamson looks at how the Internet is being used to campaign in election year. File Size:6MB
  • Classrooms as Third Places CC By Konrad Glogowski with audio recorded presentation and discussion around Konrad's research in developing a community or writers through blogging.
  • Blogosphere - Wikipedia, July 2008
  • Into the Blogosphere - a series of papers and articles on blogging
  • Educational Blogging Stephen Downes 2004 paper on blogging.
  • The blogging handbook. This wiki resource is partially complete so please feel free to add context to the empty pages.


  • Free online workshops that will teach you how to use Wikieducator. For more information, please email Wayne Mackintosh Email
  • Help with using a MediaWiki
  • Collaborate using a wiki. This is a page set in a resource called 'Online Information Literacy' developed as a joint project by Otago Polytechnic and the University of Otago, Dunedin, New Zealand.
  • Harold Rheingold's video interview with Mark Elliot about the use of a wiki for Melbourne's city plan, and about the concept of stigmergy. Many thanks to Cathy Deckers for the find.
  • Information Literacy And Web 2.0: The Wild, Wild Wiki Wiki / Wiki Writing: Collaborative Learning in the College Classroom
  • Rough Type: Nicholas Carr's Blog: Nature's Flawed Study of Wikipedia's Quality - Kapor's remarks inspired me to take a look at that much-cited Nature article. I found that it was something less than I had expected.
  • Abject Learning: Is murder, madness and mayhem the future of higher education? - I decided to include wikipedia as a central part of a course I was teaching in the belief that it was only by actively contributing to the encyclopedia that they would learn about its weaknesses, and also its strengths.
  • What to Do With Wikipedia By William Badke. Often banned by professors, panned by traditional reference book publishers, and embraced by just about everyone else, Wikipedia marches on like a great beast, growing larger and more commanding every day. With no paid editors and written by almost anyone, it shouldn’t have succeeded, but it has. In fact, it’s now emerged as the No. 1 go-to information source in the world. It’s used not only by the great unwashed but also by many educated people as well. ONLINE reported on the Pew Internet & American Life Project’s findings that 36% of the American population regularly consult Wikipedia (July/August 2007, p. 6).






Second Life


Organisational Tools

  • Doodle - a tool that allows you to schedule meetings with people across time zones.
  • World Clock - tool for working out international time zones.

And More