Community Services/Client Community Interaction
| Learning Areas | |
|---|---|
| Topics | Community Services Overview | Client and Community Interaction | Organisational Requirements | Working with the Community |
Contents
Client and Community Interaction
Remember Unit Outlines are available from your teacher.
CHCCOM302C Communicate appropriately with clients and colleagues
| This unit describes the knowledge and skills required to exercise effective communication skills in the workplace.
The content of this program will focus on interpersonal communication as a process of human expression and influence. Initially, focus will be placed upon basic communications concepts. Students will then examine therapeutic communication skills, core dimensions and strategic implementation of key therapeutic communication concepts. Ask your teacher for the support reading material relating to this Unit, then read and complete the activities. |
CHCCS308B Provide first point of contact
| This unit describes the knowledge and skills required to: follow organisation guidelines in the exchange of routine information with clients; establish a priority of needs; identify and respond to immediate needs including providing information about services available.
Ask you teacher for the support reading material relating to this unit, then read and complete the activities. |
Interpersonal Skills
Your teacher will show the "Interpersonal Skills" video in class, or give you details about how to access it through the library.
Respond to the questions in the worksheet (pdf) and be prepared to discuss with your fellow learners.
Assessment
Written Questions: Cluster 2 Written Questions (pdf)
Case Study: Cluster 2 Case Study (pdf)
