VirtualMV/Internet and Web/User Expectations

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By the end of this page you will be able to:

  • Understand the importance of user expectations


Introduction

Critical to any web site is that the site matches the expectations of users.


  • One thing all users will have in common is the expectation of accurate, timely information.
  • That expectation will need to be satisfied not merely the first time they visit the site, but every single time.
  • One bad experience with inaccurate or out-of-date information and users will think twice about using your site again. At worst, they may seek compensation for receiving the wrong information.

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VirtualMV/Internet and Web/User Expectations. (2017). In WikiEducator/VirtualMV wiki. Retrieved November 23, 2017, from http://wikieducator.org/VirtualMV/Internet_and_Web/User_Expectations    (zotero)