VirtualMV/Internet and Web/User Expectation/Content

By the end of this page you will be able to: Understand the importance of user expectations

Introduction

Critical to any web site is that the site matches the expectations of users.

• One thing all users will have in common is the expectation of accurate, timely information.
• That expectation will need to be satisfied not merely the first time they visit the site, but every single time.
• One bad experience with inaccurate or out-of-date information and users will think twice about using your site again. At worst, they may seek compensation for receiving the wrong information.