Process travel requirements using a computer reservation system
[Based on NZQA 3734]
Contents
- 1 Objective
- 2 This unit is used in the following courses
- 3 Operate a computer reservations system as an information and business tool
- 4 Complete new travel arrangements using a computer reservations system
- 5 Cost travel arrangements and action a ticket print request on a computer reservations system
Objective
- People credited with this unit standard are able to: operate a computer, reservation system as an information and business tool; complete new travel arrangements using a computer reservations system; amend and cancel travel arrangements using a computer reservations system; and cost travel arrangements and action a ticket print request on a computer reservations system.
This unit is used in the following courses
Suppliers, in the context of this unit standard, may include wholesalers and direct suppliers.
Operate a computer reservations system as an information and business tool
- Computer system is used in accordance with the applicable operating manual.
Range: log-on, encoding, decoding, schedules and availability displays, log-off.
- CRS ‘queues’ are managed in accordance with enterprise procedures.
- Reference information is utilised which meets the requests of customers.
Range: reference information must include but is not limited to - flight service information, displaying local time, travel information, general information, minimum connecting time.
Complete new travel arrangements using a computer reservations system
Range: evidence is required for a minimum of one single sector and one multi-sector reservation - adult, child, infant.
- Passenger name records (PNR) are created which contain the mandatory fields.
- Special requests are completed in accordance with customer requirements.
Range: may include but are not limited to - frequent traveller details, seat requests, special meals, passenger status (VIP, CIP), children and infants’ ages, total complete party (TCP); evidence is required for a minimum of four special requests.
- Accommodation reservations are made in accordance with customer requirements.
- Rental car reservations are made in accordance with customer requirements.
- Amend and cancel travel arrangements using a computer reservations system.
- Air sectors are amended and cancelled in accordance with customer requirements.
- Accommodation sectors are amended and cancelled in accordance with customer requirements.
- Rental car sectors are amended and cancelled in accordance with customer requirements.
Cost travel arrangements and action a ticket print request on a computer reservations system
- Travel arrangements are costed in accordance with customer requirements, enterprise procedures, and suppliers’ requirements.
Range: costings - airfares, accommodation, rental car.
- A ticket print request is actioned in accordance with enterprise procedures and suppliers’ requirements.
