Process domestic and international accommodation/Activities/Lesson Plans

Lesson Plans

Lesson One

Overview - in classroom

• Introduce specialty - explain what units and local courses form the specialties, how it will be delivered and assessed. (This course outline will be on the blog)

• Explain and discuss with students "travel agencies" eg. corporate, off street, cruise

• Job Roles eg. front office, groups corporate, accounts, sales rep, (skills required)

• Show powerpoint travel sectors

Accommodation Sector

• Ask class what they already know, where have they stayed
• Discuss different types of accommodation they are familiar with
• Unscramble accommodation types exercise
• Discuss the range available locally, nationally, internationally (use wholesaler brochures,accommodation guides, hotel and travel index
• Accommodation powerpoint
• Services and facilities available at different styles accommodation
• Exercise - abbreviations codes Club Med
• Identify chains - information in folder
• Video - resort?

Quality Systems

• Stars
• Qualmark - website information in resources

Facilitation

http://traveloperations.wordpress.com/ (the blog address)

• Sign onto Travel log for new students

Show students through system, explaining contents

• Show new intake students how to complete booking form, email, voucher
• Complete chains/consortium exercise on wiki
• Complete accommodation exercises on wiki

Lesson Two

In classroom

• Discuss rates, different ways displayed, per person per room, currency? Talk about free sell and allotments, check in - check out, twin share etc, terminology codes

• Quote exercise - Anzcro - Jasons Guides
• Crossword
• Go Queensland Quote exercise
• Terminology game

Facilitation

• Guest Speaker - Jackie Colson (Brooker Travel)
• Terminology Task
• Element One - ATTTO Assessment - Demonstrate knowledge of domestic and international accommodation

Lesson Three

In classroom

• Itinerary planning
• Timetables - Inter Islander, Tranz-Scenic, Intercity
• Quiz questions - run as competition
• Show examples completed tickets, booking form etc

• Booking forms and ticketing for Tranz Scenic
• Rental car/campervan - give examples/brochures
• Complete exercises for rental cars

Facilitation

Domestic Air

• Air New Zealand website - complete exercises and ticketing. Talk about other airlines - Qantas, JetStar

• Ticketing exercises in travel log - booking forms and ticketing

Assessment Complete Case Study One

Lesson Four

• Field Trip to visit I-site, Budget Rental Cars, Scenic Circle City Hotel, Scenic Circle Southern Cross Hotel, Central Backpackers and Penny Backpackers

Lesson Five

Assessment for accommodation unit standard 18217 Part 2 and Part 3

Lesson Six

Travel Insurance

• Give copies of insurance tables to students
• Show Mike Henry video
• Commission
• Examples of claims
• Policies and exclusions
• Complete exercises

Lesson Seven

Foreign Exchange

• Methods of carrying countries - advantages/disadvantages
• Credit cards/travellers cheques - explain
• Insurance limits
• Rate of exchanges
• Calculations
• Order forms
• What to do in event of loss

Speaker ??

Lessson Eight

Assessment