Albany Senior High School/Coursebook/3TRA

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Information icon.svg 3TRA
NCEA Level:
Primary Qualification:
Primary Learning Area:

What is this course about?

This course is the second part of a two year course in travel and tourism and for successful students can lead into the completion of a New Zealand Certificate in Tourism (Secondary Schools) Level 2. You do not have to have done travel and tourism in year 12 however, to enroll for this course. Credits gained in this course also contribute to your NCEA Level 3.

The focus of the level 3 travel and tourism course is to further develop student customer service skills, as well as and destination knowledge for countries that you may want to travel in throughout New Zealand, Australia and/or the Pacific region. There is also a large focus on developing knowledge around our hugely popular Maori tourism industry.

Doing any standards in Tourism will be beneficial in gaining entry to a tertiary institution in this area of study. We also aim to develop in you the ten skills most valued by employers.

Studying this course prepares you for entry into tertiary tourism institutes where you can look into different career options including studying areas such as Tourism, Flight Attending, Guiding, Hospitality and Management.

On completion of the unit standards you should be able to explain the history of significant Maori sites and attractions, as well as be able to use a range a Te Reo Maori greetings and farewells. Customer service is a focus and you will be able to provide quality customer service for international visitors.

Studies of specific tourist destinations will enable you to describe the characteristics of specific tourist destinations, prepare itineraries for a visit to a destination by a tourist group and be able to promote the destination to a specified audience. The New Zealand destination that is studied is selected from Rotorua or the Queenstown and Wanaka region.

For the Pacific Island countries and Australia you will be required to identify the geographical location and key cities of Australia and the Pacific Island countries on maps. You will also be able to provide travel information, identify and describe attractions, activities and events, products and related services, air travel and travel products which can be pre-purchased in New Zealand.

There is also an option to learn about and analyse the economic significance of tourism on an international and national scale.

What will I learn?

On completion of this course you will be able to:

  • provide customer service for international visitors
  • identify the geographical locations of Australia / Pacific Island countries and locate key cities on maps
  • identify and locate key Australian / Pacific Island destinations on maps
  • identify air travel and related services available for travel to and within Australia and Pacific Island countries
  • identify and describe product and services available in Australia and Pacific Island countries
  • use a range of Te Reo Maori greetings and farewells
  • describe the characteristics of a specific New Zealand tourist destination. Rotorua or the Queenstown / Wanaka region.
  • prepare an itinery for a visit to the selected New Zealand destination by a group
  • promote the New Zealand destination to a specific audience
  • explain the history of natural attractions and sites in tourism Maori
  • identify and describe attractions, activities and events in Australia and Pacific Island countries

What sorts of things will I do?

During the course of the year you will:

  • plan and organise a field trip to well-known New Zealand destination where you will enjoy local tourism attractions and activities and interview tourism operators.
  • visit a Maori Marae
  • provide customer service to international visitors
  • attend presentations by people employed in the tourism industry and tertiary tourism colleges.
  • use the internet, maps and travel publications to gather information to complete set tasks in a series of workbooks. Each unit standard has a workbook (see the table below)
  • complete unit standards component assessments as your understanding and knowledge of the topics unfolds. All the assessments are internal.
  • collect 23 credits toward NCEA Level 3

You will be required to complete tasks individually and in groups as well as do presentations to the class. These activities are aimed at developing your ability to work well as apart of a team and to develop the transferable skills most valued by employers. Go to for a list of the Top 10 Skills Employers look for.

What standards can I enter?

Summary of Unit Standards

NCEA Level Standard Number Unit Standard Title Domain
Version Number Credits Assessment Link to Unit Standard
Assessment Date*
         Literacy &  Numeracy                 


Provide customer service for international visitors


Term 1
Week 5

NZST Module
Describe and promote a New Zealand tourist destination.
 Visitor Services
Term 2
Week 10
List and use a range of Te Reo Maori greetings and farewells in tourism
Tourism Maori
6 3

Term 2

Week 4

Demonstrate knowledge of Pacific Island countries as tourist destinations.
Term 1

Week 11


Total credits available


*Target completion dates.

Assessments are on-going (continuous) due to the nature of the units standards and the extent of the assessment tasks. Target dates are indicative of the assessment completion dates for the respective standards. On-going assessment is also used to complete resubmission of tasks previously assesed. To ensure success it is important to keep up to date with work and assessment tasks. Regular attendance is required.

Vocational Pathways provide a framework for students to show how their learning and achievement is valued in the workplace by aligning learning to the skills needed for industry.  Follow this link to see the profile for this course.

Frequently asked questions:

Are there any costs for this course?

The actual cost of the course is subsidised by STAR funding.

Class trips will incur a charge for transport, entry fees and accommodation for overnight trips.

A fieldtrip is planned for term 2, 2017. You will be notified of the costs and itinery.