Principles of management/PMAN101/Management Overview/Matching Activity

Individual Performance in Organizations

After thinking about your learning style and how this impacts how you and your employees might learn new tasks and how this can effect your managing, let's take a look at some kinds of organizational citizenship behaviors. These are things that you or your staff do that are outside your narrow job description but that help the organization immeasurably. Read the example and try and match it with the term.

• Instructing a new hire on how to use equipment, helping a coworker catch up with a backlog of work, fetching materials that a colleague needs and cannot procure on their own.
  • Altruism
    • Correct. That's right! This is an example of voluntary actions that help another person with a work problem.
  • Interpersonal helping
    • Incorrect. The correct answer is Altruism, as this is an example of voluntary actions that help another person with a work problem.
  • Courtesy
    • Incorrect. The correct answer is Altruism, as this is an example of voluntary actions that help another person with a work problem.
  • Cheerleading
    • Incorrect. The correct answer is Altruism, as this is an example of voluntary actions that help another person with a work problem.
• Bob sees that Janice is swamped so he helps her out by taking on part of her job for the day.
  • Altruism
    • Incorrect. While there is certainly some altruistic behavior here, this is more an example of Interpersonal Helping, where an employee or manager helps carry the load of a teammate.
  • Cheerleading
    • Incorrect. This is an example of Interpersonal Helping, where an employee or manager helps carry the load of a teammate.
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• Stem for question 4 goes here
  • First answer option
    • Correct/Incorrect. Feedback goes here.
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    • Correct/Incorrect. Feedback goes here.
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    • Correct/Incorrect. Feedback goes here.
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    • Correct/Incorrect. Feedback goes here.