Intercultural communication teamwork and leadership/Negative and crisis communications/Learning challenge start

Negative News Message Challenge Summary

Summary:	This Negative News Message learning challenge invites you to practice writing a negative news letter.
	About 30-45 minutes

Purpose

This learning challenge will give you an opportunity to practise effective strategies to deliver negative business messages in a way that the audience will accept them and the customer relationship is preserved.

Resources

• Chapter 17.1 of course text
• Customer Complaint Scenario