Human Resources/Performance Evaluation

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Contents 1 Performance Appraisal / Evaluation 2 Performance Categories 2.1 Team Work 2.2 Communication (orally and in writing) 2.3 Valuing Diversity 2.4 Problem-Solving, Judgment and Decision-Making 2.5 Productivity and Time Management 2.6 Initiative 2.7 Flexibility 2.8 Commitment to Clients, Colleages, Programme and Organisation 2.9 Resources 2.10 Technical 2.11 Service Linking and Bridging 2.12 Working with Clients / Client Service 2.13 Others 3 Supervisor-Employee Discussion & Debrief 3.1 1. Performance Goals (if applicable) 3.2 2. Career Plan (if applicable) 3.3 3. Professional Development & Training 3.4 4. Job Description 3.5 5. Supervisor's Comments and Signature 3.6 6. Employee's Comments and Signature 3.7 7. Reviewing Senior Manager's Comments and Signature 3.8 8. Executive Director's Comments and Signature

Performance Appraisal / Evaluation

Employee Name; Program / Department: Review Type:

• Probationary
• Annual
• Internship
• Other (please specify)

(: Employee completes the sections below. Then, his/her comments are reviewed by his / her manager, and discussed / debriefed accordingly)

Performance Categories

• Unsatisfactory
• Requires development
• Meets Performance Objectives

Team Work

• Participates in the team - cooperative, consultative, reliable, supportive, respectful
• Demonstrates good working relationships
• Enhances a positive work environment, acknowledges the work of others
• Relates positively to direction and feedback
• Follows accepted departmental procedures

Communication (orally and in writing)

• Shares information, listens well, encourages dialogue, respects opinions, is non-judgmental
• Communicates in a professional manner
• Communication in line (top up/bottom down) and across (same label)

Valuing Diversity

• Interacts appropriately and treats with dignity and respect for all members of the organisation and all clients served, regardles of race, gender, sexual orientation, age, size difference, class, and ability
• Helps to create a hospitable and inclusive environment

Problem-Solving, Judgment and Decision-Making

• Solves problems, uses sound judgment and makes decisions - independently and in teams as appropriate

Productivity and Time Management

• Plans, meets deadlines, demonstrates organisational skills
• Demonstrates ability to work independently and/or with minimal supervision
• Utilises time and resources effectively
• Attends work regularly and arrives at work on time (takeing into consideration flexible arrangements and adheres to break schedules)

Initiative

• Is innovative, self-directed and resourceful
• Initiates and promotes new ideas and improved working methods

Flexibility

• Demonstrates ability and willingness and adapt to change

Commitment to Clients, Colleages, Programme and Organisation

• How have you contributed and demonstrated commitment to our clients, colleagues, partners, volunteers, programmes and the organisation?

Resources

• Knowledge of issues, rules, processes and policies related to functional area, and ability to liaise with government / departments / stakeholders
• Knowledge of, and ability to liaise with community resources, programmes and services to facilitate client access
• Research skills (Internet, department, government resources)

Technical

• Computer - Ms Word, Open Office, Powerpoint, Email, Access (database)
• Prepares reports and maintains records
• File Management
• Knowledge and ability to assist clients in filling out relevant forms
• Ability to write business correspondence

Service Linking and Bridging

• Develops broad network of contacts to facilitate clients' access to services
• Acts as broker between clients and other service providers
• Assists with form filling, translations, interprestations and cross-cultural communication

Controbutes to programme, resource and / or sectoral development

Working with Clients / Client Service

• Establishing rapport
• Using empathetic listening skills
• Being sensitive to client needs
• Respecting and maintaining confidentiality
• Motivating client to action
• Modelling positive attitutde
• ability to defuse anger / deal with difficult clients

Others

• Group presentation and facilitation skills
• Knowledge of presentation materials and equipment
• Acts as a resource for community and the organisation

Supervisor-Employee Discussion & Debrief

1. Performance Goals (if applicable)

• An outline of the goals that are set for specific performance achievements

2. Career Plan (if applicable)

• An outline of the employee's career development plan (with timelines)

3. Professional Development & Training

• An outline of the professional development and training that, in most cases, relates to the Performance Goals and Career Development Plan outlined above

4. Job Description

• Is the job description for this position up-to-date, and does it accurately reflect the tasks of the job?
  • Yes
  • No

5. Supervisor's Comments and Signature

• Title
• Signature
• Date

6. Employee's Comments and Signature

• Confirming that performance review has take place, that you agree (check box); or that you do not agree (check box), If you do not agree, you will have an opportunity to discusss this with your Senior Manager).
• Title
• Signature
• Date

7. Reviewing Senior Manager's Comments and Signature

• Title
• Signature
• Date

8. Executive Director's Comments and Signature

• Title
• Signature
• Date