Demonstrate leadership skills in a tour context
This resource is initially based on the New Zealand Qualifications Framework. People credited with this unit standard are able to: describe a range of leadership styles, and identify leadership styles for specified tourism contexts; and demonstrate interpersonal skills when leading in a group situation.
This unit is used in the following course
Describe a range of leadership styles, and identify leadership styles for specified tourism contexts
Range: styles – laissez-faire, charismatic, democratic, autocratic.
- The description identifies characteristics of each style consistent with authoritative accounts of each style.
- Evaluation of leadership styles provides information on best match for specified tourism context.
Range: evidence is required for a minimum of three contexts.
Demonstrate interpersonal skills when leading in a group situation
Range: skills include but are not limited to - flexibility, empathy, respect, communication, identification of physical or emotional stress.
- The leader interacts with visitors in accordance with visitor expectations, and worksite enterprise procedures.
- Encouragement is given readily and in the context of the situation.
- Advice provided assists visitors physically and/or emotionally, and is appropriate to the context of the situation.