Corporate communication/Listening and Reading Challenge key
To check your answers or to consider reading and listening strategies that may apply to Jason, refer back to Ch 3 Intro Understanding your audience and Section 3.5: Listening and reading for understanding, in Saylor Academy (Ed.) 2012. Business Communication for Success. (See page(s) 77-81 and 114-116 in PDF version.).
Jason does some things well (including restating a message in his own words, to check he has understood something correctly, keeping his eyes engaged on the page when he is reading, and asking appropriate clarifying questions that communicate interest and gained insights) and does other things not so well (such as not maintaining eye contact during conversations, interrupting others, multi-tasking, and focusing on his internal monologue).
The following are some examples that you might recommend to Jason to improve his listening and reading habits.
- For more active listening,
- maintain eye contact with the speaker when you're having a conversation
- wait until the other person has finished speaking before answering
- For more active reading,
- focus on just one task at a time
- focus your attention on the message, not your internal monologue.
