Weekly Agenda

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Contents

Weekly Agenda

(Comment.gif: Subject to change and revision as term progresses. Students will be notified of changes in class or by Canvas)

Week 1: Course Intro / Review Syllabus - The Changing Nature of Work in the 21st Century

Week 1 Readings & Multimedia

Read

Watch / Listen

TED Talks about the Changing Nature of Work

  1. Andrew McAfee: What will future jobs look like? TED 2013 (14:21) - https://www.ted.com/talks/andrew_mcafee_what_will_future_jobs_look_like
  2. Erik Brynjolfsson: The key to growth? Race with the machines TED 2013 (11:53) - https://www.ted.com/talks/erik_brynjolfsson_the_key_to_growth_race_em_with_em_the_machines
  3. Wingham Rowan: A new kind of job market TED Salon 2012 (12:13) - https://www.ted.com/talks/wingham_rowan_a_new_kind_of_job_market

Week 1 Discussion

Week 1 Homework - Article / Video, etc.

  • See Readings & Multimedia for Week 2

Week 1 - Helpful Learning Resources / Tips

Week 1 Activities (in-class)

Week 2: 21st Century Risks, Challenges & Opportunities

Week 2 Readings & Multimedia

Read

Watch / Listen

  • Podcast - Universal Basic Income, Waking Up with Sam Harris, Episode #130. Sam Harris interviews Andrew Yang - 2020 Presidential candidate and entrepreneur - https://wakingup.libsyn.com/130-universal-basic-income. (Sam Harris is a neuroscientist, philosopher, and best-selling author Sam Harris as he explores important and controversial questions about the human mind, society, and current events. - (Comment.gif: Start at 4:00 minutes)
  1. Rainer Strack: The Workforce Crisis of 2030 — and how to start solving it now (12:47) - https://www.ted.com/talks/rainer_strack_the_surprising_workforce_crisis_of_2030_and_how_to_start_solving_it_now
  2. Anthony Goldbloom: The jobs we’ll lose to machines — and the ones we won’t TED 2016 (4:36) - https://www.ted.com/talks/anthony_goldbloom_the_jobs_we_ll_lose_to_machines_and_the_ones_we_won_t
  3. Bernie Sanders Explains Unions to Young People, YouTube, (9:10)

Week 2 Discussion

Week 2 Homework - Article / Video, etc.

  • See Readings & Multimedia for Week 3

Week 2 Assignments

  • NONE

Week 2 - Helpful Learning Resources / Tips

Week 2 Activities (in-class)

Introductions & Course Improvements

  • Welcome to new people - introduce yourself; (New students - meet Instructor after class)
  • Mini-Introductions I - (30-45 secs)
  • Ground rules for working together - no criticism, judgment, supportive environment
  • Course tweaks, adjustments, modifications + improvements (experimentation)

Rutgers Library / Resources

Week 3: Cover Letter, Resume & Research

Week 3 Readings & Multimedia

Read

  • Alred, Chapter 9, Job Search and Applications - Application Cover Letters, pp. 260-272.
  • Alred, Chapter 9, Job Search and Applications - Resumes, pp. 282-300.

Watch / Listen

Week 3 Discussion

Week 3 Homework - Article / Video, etc.

  • See Readings & Multimedia for Week 4

Week 3 Assignments

  • Complete DRAFT Cover Letter & Resume - for Peer Review.

Week 3 - Helpful Learning Resources / Tips

Week 3 Activities (in-class)

  • What did I learn from last week? Outstanding Questions?
  • Scholarly / Library Research - http://libraries.rutgers.edu (Part of the Academic Community --> Extend the Research); See Video
  • Cover Letter & Resume PPT
    • Peer Review Workshop - DRAFT Cover Letter / Resume (Magrino, p. 133)
Research: Rutgers Library Guides

Week 4: Grammar, Evidence & Clarity; Images & Storytelling

Week 4 Readings & Multimedia

Read

Grammar, Evidence & Clarity

  • Alred, Brusaw, and Oliu. The Business Writer’s Companion, 8th edition (2017), Bedford/St. Martin’s, Chapter 5, Job Search and Applications - Research - pp. 167-173

Images & Storytelling

Watch / Listen

Week 4 Discussion

Week 4 Homework - Article / Video, etc.

  • Alred, "Outlining" and "Paragraphs", pp. 23-29
  • Alred, Chapter 10 - Style and Clarity
    • "'Business Writing to Loaded Arguments"', pp. 306-319;
    • Tone to You"', pp. 328-334.
  • Alred, Chapter 11 - Grammar
    • "Dangling Modifiers, p. 349
    • "Person", p. 360
    • "Sentence Construction to Sentence Fragments", pp. 370-377
    • "Tense, Verbs and Active Voice", pp. 377-385
  • Alred, Chapter 12 - Punctuation and Mechanics, pp. 388-423

Week 4 Assignments

Week 4 - Helpful Learning Resources / Tips

  • Focus on Grammar, Active Tense & Specificity. Connection / Alignment between Resume, Cover Letter & Job Description
  1. Remove Redundant Phrases (I am "currently employed")
  2. Active vs. Passive Tense
  3. Run-On Sentences
  4. Wordiness

Week 4 Activities (in-class) - NEW

Week 5: Inspiration - The Future of Work, Trigger Events & Design Thinking

Week 5 Readings & Multimedia

Read

Watch / Listen

Week 5 Discussion

Week 5 Assignments

  • Complete FINAL Mini-Bio
  • Complete FINAL LinkedIn Profile

Week 5 Homework - Article / Video, etc.

Week 5 - Helpful Learning Resources / Tips

Week 5 Activities (in-class)

  • Discussion: Introduction to Human-Centered Design
  • Examples: Product Design; Service & Process Design
    • Case Study: MSKCC Exam Room of the Future, University of Toronto Rotman School of Management (MBA class, 2018)
  • Activity: Mini-Design Challenge to Design a Better Workplace
  • Introduce - The $100K Design Challenge (Simulation) - You ARE the Funder

Week 6: Empathy & User-Centered Design - Design Brief

Week 6 Readings & Multimedia

Read

Watch / Listen

Week 6 Discussion

Week 6 Assignments

  • TBD

Week 6 Homework - Article / Video, etc.

Week 6 - Helpful Learning Resources / Tips

  • Empathy II - Organization Development Perspective (see Week 10) - Start Where the Other Person is At + Sensitivity + Alignment with Personal Perspective / Experience + Career Goals (Partnering)

Week 6 Activities (in-class)

  • Empathy I
  • Design Brief / Innovation Intent Framework begins...

1. Students first identify all possible 'labor problem /need / opportunities.

  • Write down one need/problem/issue per post-it. Generate 3-5 per student
  • Post-its and black sharpies used.

2. In Table Teams, have each student take turns sharing their 'need / problem / opportunity' spaces

  • Post it on a wall so that all team members can see them.

3. Table Teams discuss additional problem/need spaces

  • Table Teams group these generated problems / need spaces into key themes.
  • Table Teams should pick one or two themes to get started.

4. Using the Innovation Intent framework, Table Teams answer the following questions (which will generate a whole bunch of assumptions).

Innovation Intent Framework

  1. What problem are you really trying to solve?
  2. For whom?
  3. Why does it matter to them?
  4. How have others failed?
  5. How and why will ours succeed?
  • How are people valued + compensated / remunerated?
  • What roles and expectations are expected to change?
  • How will this be addressed? (i.e., tools, training, policies, communication, behavior change, etc.)
  • What mechanisms are available for accountability, compliance, reporting + enforcement?
  • How can this redesign continue to mitigate risk, pursue opportunities, ensure value for money and continuous improvement?

Using this Framework, participants will decide the 'population' to study for example:

  • interview
  • observe
  • read about online or in library databases
  • industry reports

Week 7: Design Brief / Innovation Intent + Diverse Contexts

Week 7 Readings & Multimedia

Read

The Emergence of the Gig Economy & Temporary Work; Role of Automation

Watch / Listen

Week 7 Discussion

Week 7 Assignments

  • TBD

Week 7 Homework - Article / Video, etc.

Week 7 - Helpful Learning Resources / Tips

  • TBD

Week 7 Activities (in-class)

  • Guest Lecture? Dr. Angele Beausoleil, University of Toronto Rotman MBA

Innovation Intent Framework

  1. What problem are you really trying to solve?
  2. For whom?
  3. Why does it matter to them?
  4. How have others failed?
  5. How and why will ours succeed?
  • How are people valued + compensated / remunerated?
  • What roles and expectations are expected to change?
  • How will this be addressed? (i.e., tools, training, policies, communication, behavior change, etc.)
  • What mechanisms are available for accountability, compliance, reporting + enforcement?
  • How can this redesign continue to mitigate risk, pursue opportunities, ensure value for money and continuous improvement?

Using this Framework, participants will decide the 'population' to study for example:

  • interview
  • observe
  • read about online or in library databases
  • industry reports

Week 8: Ideation & Needs Discovery - Personas & User Journey

Week 8 Readings & Multimedia

Read

  • d.school - Empathy map, p. 15
  • d.school - Journey map, p. 16

Watch / Listen

Week 8 Discussion

Week 8 Homework - Article / Video, etc.

Week 8 Assignments

Week 8 - Helpful Learning Resources / Tips

Week 8 Activities (in-class)

  • Discussion: Share Stories and Learnings from User Research (including User Journey)
  • Cluster Insights into Themes
  • Create Insights Statements
  • Create ‘How Might We’ Questions

Week 9: Prototyping, Iterations & Testing + Listening for Resistance to Change

Week 9 Readings & Multimedia

Read

Summary: Amazon, the country’s second-largest employer, has so far remained immune to any attempts by U.S. workers to form a union. With rumblings of employee organization at Whole Foods —which Amazon bought for $13.7 billion last year—a 45-minute union-busting training video produced by the company was sent to Team Leaders of the grocery chain last week, according to sources with knowledge of the store’s activities. Recordings of that video, obtained by Gizmodo, provide valuable insight into the company’s thinking and tactics.

Watch / Listen

Week 9 Discussion

Week 9 Assignments

Week 9 Homework - Article / Video, etc.

Week 9 - Helpful Learning Resources / Tips

Week 9 Activities (in-class)

  • Brainstorm
  • Select Your Best Ideas
  • Gut Check
  • Create a Storyboard
  • Discussion: Determine What to Prototype
  • Start Prototyping
  • Test Your Prototype and Get Feedback

Week 10: Implementation - Pitch for Change + Action Plan

Week 10 Readings & Multimedia

Read

Watch / Listen

Week 10 Discussion

Week 10 Assignments

Week 10 Homework - Article / Video, etc.

  • Complete Team Presentations

Week 10 - Helpful Learning Resources / Tips

  • communications, coordination, culture
  • budget
  • skills required, training, policies
  • interdependencies
  • unanticipated consequences - internal / external

Week 10 Activities (in-class)

Week 11: Team Presentations & Action Learning

Week 11 Readings & Multimedia

Read

Watch / Listen

Week 11 Discussion

Week 11 Assignments

  • Begin Team Presentations

Week 11 Homework - Article / Video, etc.

Week 11 - Helpful Learning Resources / Tips

Week 11 Activities (in-class)

  • Team Presentations continue
  • Complete DRAFT of Final Paper

Week 12: Final Paper (Review); Team Presentations

Week 12 Readings & Multimedia

Read

Watch / Listen

Week 12 Discussion


Week 12 Assignments

  • Complete FINAL Paper

Week 12 Homework - Article / Video, etc.

Week 12 - Helpful Learning Resources / Tips

Week 12 Activities (in-class)

  • Course Evaluation

Week 13: Final Paper & Course Evaluation

Week 13 Readings & Multimedia

Read

Watch / Listen

Week 13 Discussion

Week 13 Assignments

  • Complete FINAL Paper - FINAL DRAFT (5-7 pages; 500 words per page) - (single-spaced. Cited Works double spaced - Chicago).

Week 13 Homework - Article / Video, etc.

  • incorporate Visual Storytelling / Image

Week 13 - Helpful Learning Resources / Tips

  • Perform a full review and copy edit of your Final Paper. Excellent grammar makes a big difference to the success of your proposal and your grade.

Week 13 Activities (in-class)

  • Complete FINAL Discussion - no replies required
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