Writing for Business Success/Understanding your audience/Start
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This learning challenge offers you an opportunity to apply your knowledge and skills around active listening and reading.
Section 3.5: Listening and reading for understanding, in Saylor Academy (Ed.) 2012. Business Communication for Success. (See page(s) 114 - 116 in PDF version.), the scenario about Jason (available under the 'Tasks' heading in this Learning Pathway), and any other resources you find helpful.