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Anytime you become a better communicator, you're going to become a more successful individual.
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| —Sheryl Block
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In business communication, we have certain responsibilities, including being prepared and being ethical. Preparation includes things like being organised, clear, concise, and being punctual. Ethically, it is important to be respectful and trustworthy. We should also remember the Golden Rule: Treat any audience as you would like to be treated.
Read
Section 1.4 Your responsibilities as a communicator, in Saylor Academy (Ed.) 2012. Business Communication for Success. (See page(s) 27 - 33 in PDF version.).
This reading identifies being prepared and being ethical as the two main responsibilities of a business communicator. Importantly, the text notes that expectations may differ across cultures; while some of these elements may translate well across cultures, others may not.
The text also suggests effective ways to establish trust, which is important in all communication and is vital in business. For example, researching your topic and citing your sources are important parts of building trust. Plagiarism – failing to credit people whose ideas you use – is a serious ethical breach of trust that can lead to legal consequences.
In your learning journal blog:
- Do exercise three in the Business Communication for Success text (pp. 32-33). This exercise asks you to reflect on the responsibilities of communicators and audiences.
Tag your post
Remember to tag or label your post using the course code: CCOM101. (This is needed to harvest a link to your blog post in the course feed.)
- Look in the course feed to see what others have written.
