VUSSC/Content/Tourism/Customer Care/Procedures for medical urgencies

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Procedures for medical emergencies

Sometimes it may happen that one of your customers suddenly falls sick and needs urgent medical care. To respond to any such emergencies, you should already know:

  • What to do if a medical emergency occurs (involving a customer or colleague)?
  • Where first aid materials are kept?
  • Who are the first aiders?
  • How to contact the emergency services if required?

Now complete activity 23.

Activity 23

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Answer the following questions.

(i)What must you do if a customer is taken ill or has an accident in your workplace?

(ii)Who is qualified to provide first aid where you work?

(iii) How would you contact the emergency services if an ambulance were required?