VUSSC/Content/Tourism/Customer Care/Procedures for dealing with enquiries

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Procedures for dealing with enquiries

When you receive enquiries from your customers, it is important that you handle them in a professional manner and that you reply in the way that your organisation/agency requires. By doing this you will give a good impression to the enquirer, who may be a potential customer and you will only provide authorised information.

For these reasons, organisations/agencies develop procedures to be followed when enquiries are received. These typically explain

  • the information you are authorised to provide;
  • the way in which you should reply;
  • who to refer enquiries to, when you are not able to deal with them yourself.