VUSSC/Content/Tourism/Customer Care/Objectives of Unit 2

From WikiEducator
Jump to: navigation, search

Icon objectives.jpg
At the end of this Unit, you should be able to:
  • Identify and explain the rationales for customer service excellence in tour guiding services;
  • Explain the relevance of a code of ethics and customer charters in service quality;
  • Apply the ethical principles in service delivery while adhering to legal requirements;
  • Explain how customer service excellence improves efficiency and effectiveness of tour guiding operations.