VUSSC/Content/Tourism/Customer Care/Importance of Internal Policies and Procedures/Procedures for medical urgencies
Procedures for medical emergencies
Sometimes it may happen that one of your customers suddenly falls sick and needs urgent medical care. To respond to any such emergencies, you should already know:
- What to do if a medical emergency occurs (involving a customer or colleague)?
- Where first aid materials are kept?
- Who are the first aiders?
- How to contact the emergency services if required?
Now complete activity 23.