VUSSC/Content/Tourism/Customer Care/Importance of Internal Policies and Procedures/Procedures for complaint handling
Procedures for complaint handling
It is important for organisations/agencies have set procedures to be followed when customers complain. In this way all complaints will be handled in the same way and the interests of the customers and the organisation can be protected.
We will examine the ways of dealing with complaints and dissatisfied customers in more detail in Unit 6.