VUSSC/Content/Tourism/Customer Care/Effective Communication Skills

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Most of your actions as a tour guide depend upon your ability to communicate effectively. Effective communication with customers is a vital aspect of customer service. It is a two way process involving

  • communication from you to the customer;
  • communication from the customer to you.

The way you communicate with your customers can take place through

* face to face;          J0172570.GIF
* telephone;             J0172597.GIF
* email/letters/fax.     J0297031.GIF