VUSSC/Content/Tourism/Customer Care/Effective Communication Skills

EFFECTIVE COMMUNICATION SKILLS

Most of your actions as a tour guide depend upon your ability to communicate effectively. Effective communication with customers is a vital aspect of customer service. It is a two way process involving

• communication from you to the customer;
• communication from the customer to you.

The way you communicate with your customers can take place through

* face to face;          
* telephone;             
* email/letters/fax.