Principles of management/PMAN101/Soft Skills/Quiz

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The questions which follow provide a basic knowledge test of selected concepts covered in this learning pathway: Soft Skills in Management.

The questions published at the end of each learning pathway are re-used for the knowledge test for learners interested in earning a digital badge or certificate of participation for the Introduction to Management (PMAN101) micro-course. Please consult the Certify participation page for more information.

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True - false questions

Indicate whether the following statements are true or false:

  • Mathematical and technical skills are more important to a manager than soft skills.
    • True
      • No. Soft skills are more important as the key roles of a manager.
    • False
      • Correct. Soft skills are more important as the key roles of a manager.
  • Managers can influence employees by their attitudes and everyday actions.
    • True
      • Correct.
    • False
      • No. Managers can be very influential in workplace.
  • Managers should be good role models who are willing to mentor employees to succeed at their jobs.
    • True
      • Correct.
    • False
      • No. Effective managers set a positive example for employees.
  • Managers should collaborate with senior executives but not other employees.
    • True
      • No. Managers should collaborate with all stakeholders.
    • False
      • Correct. Managers should collaborate with all stakeholders.



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Multiple choice questions
  • Which THREE of the following are soft skills? (Select all that apply - there are three correct answers)
    • Active listening
      • Yes. It is very important to show respect for others' ideas and opinions.
    • Being a good team player
      • Yes. It is important to work well with others.
    • Interpreting spreadsheet data
      • Incorrect. This is not a soft skill.
    • Giving constructive criticism
      • Yes. It is important to convey criticism in a respectful and helpful manner.
  • Which THREE of the following are effective ways to motivate employees? (Select all that apply - there are three correct answers)
    • Assert leadership during meeting discussions
      • Incorrect. Important to give others a chance to speak during meetings and listen to them.
    • Provide opportunities for growth
      • Yes. Employees' appreciate the opportunity to continually increase their skills and knowledge.
    • Help employees understand their impact on a company
      • Yes. Employees are motivated when they know their contributions make a difference to the business.
    • Create meaningful reward and recognition programs
      • Yes. Employees are motivated when their contributions are appreciated and acknowledged.
  • Which THREE of the following occur when a manager improves the way employees are treated? (Select all that apply - there are three correct answers)
    • Performance level increases
      • Yes. Workers give their best efforts on the job.
    • Productivity increases.
      • Yes. Employees work hard to produce goods and services for the business.
    • Job satisfaction improves.
      • Yes. Workers are happy with their jobs.
    • Frequency of sick days remains constant.
      • Incorrect. Workers like coming to work when they are treated well.
  • What TWO things should a manager do to manage diversity in the workplace effectively? (Select all that apply - there are two correct answers)
    • Only hire immigrants and refugees as employees
      • Incorrect. The workforce should ideally be a reflection of society at large.
    • Continuously recognize diversity and cultural preferences within the workforce
      • Yes. Managers should appreciate that the workforce is increasingly becoming more diverse.
    • Designate a special lunch room for all visible minority employees.
      • Incorrect. Managers should help diverse workers integrate and get to know each other.
    • Organize ongoing cultural training sessions for all employees.
      • Yes. Managers need ongoing cultural training too.