Principles of management/PMAN101/Future Skills/Quiz

The questions which follow provide a basic knowledge test of selected concepts covered in this learning pathway: Future Skills of Management.

The questions published at the end of each learning pathway are re-used for the knowledge test for learners interested in earning a digital badge or certificate of participation for the Introduction to Management (PMAN101) micro-course. Please consult the Certify participation page for more information.

True - false questions

Indicate whether the following statements are true or false:

• Key traits required of tomorrow's leaders include openness, flexibility, creativity, cooperation and innovativeness.
  • True
    • Correct.
  • False
    • No. These are all key traits of future managers.
• To effectively manage people in the global marketplace, a manager must be able to speak several languages.
  • True
    • No. It's helpful, but not essential, to speak several languages.
  • False
    • Correct. It's helpful, but not essential, to speak several languages.
• Communication methods used to foster collaboration with others globally should require technologies that have been successfully used for at least five years.
  • True
    • No. Communication technologies should work well for users but there is no mandatory time for testing before being used.
  • False
    • Correct. Communication technologies should work well for users but there is no mandatory time for testing before being used.
• Governments, NGOs, individuals and businesses all need to play a part in global system change.
  • True
    • Correct.
  • False
    • No. Global change involves many stakeholders.

Multiple choice questions

• In the context of the PMAN101 micro-course, which THREE of the following are key roles for managers as they keep up with future trends? (Select all that apply - there are three correct answers)
  • Manage people across multiple time zones and countries
    • Yes. This is a key role for future managers.
  • Learn about each new technology tool as soon as it is launched
    • Incorrect. This is not a key role. Managers could better spend their time focusing on high-level roles.
  • Develop global strategies and partnerships with external stakeholders
    • Yes. This is a key role for future managers.
  • Deliver high quality and innovative services and products to ensure long-term sustainability and competitiveness
    • Yes. This is a key role for future managers.
• Which TWO of the following are feasible methods for businesses to acquire new knowledge about their products and services? (Select all that apply - there are two correct answers)
  • Ask all past and current clients how their future needs might be met
    • Incorrect. Too time consuming.
  • Invest in product research and development
    • Yes. This could bring positive results.
  • Read every single publication related to your business
    • Incorrect. Too time consuming
  • Attend trade exhibitions and conferences when your schedule allows it
    • Yes. This is also a good way to see what competitors are producing.
• In the context of the PMAN101 micro-course, which THREE of the following are accurate trends affecting businesses and organizations? (Select all that apply - there are three correct answers)
  • Increase of aged client population
    • Yes. Clients are living longer lives.
  • The rate of new information-processing technology development is decreasing
    • Incorrect. New technologies are being developed all the time.
  • Increasing use of social media for business purposes
    • Yes. Social media use is increasing all the time.
  • Increasing diversity of the workforce
    • Yes. The workforce is increasingly becoming as diverse as the rest of society.
• Which THREE of the following are advantages of using social media for business? (Select all that apply - there are three correct answers)
  • Social media uses images and videos to appeal to customers and clients
    • Yes. Visually-appealing components attract readers.
  • Social media needs to be regularly and consistently updated
    • Incorrect. This is a disadvantage.
  • Social media is an effective way to advertise sales, promotions, events, and other marketing activities
    • Yes. Social media helps to market a business.
  • Social media allows clients and customers to get current business information
    • Yes. Social media helps businesses communicate with stakeholders in a timely manner.