OMD/Glossary/C

Organization Management & Development Glossary

A resource for Organization Management & Development Practitioners

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This glossary is far from complete. We are constantly adding new terms.

Collaborative Intervention (CI)

(from highest to lowest)

1. follows up on developed relationships and projects - seeking updates, reports and relevant communication and requests for assistance. Assists in developing and implementing timely, relevant and appropriate interventions to stimulate increased contribution activity:

• • within the overall project space, and between project members;
  • to increase and strengthen collaboration within the overall project space, and within and among project clusters; and between individuals;
  • to increase member performance, productivity, outreach and retention

1. identifies, qualifies and introduces appropriate resources, project-opportunities and partners of interest to Active Contributors, to help them succeed with their own projects and initiatives;
2. formally introduces one individual to another group or cluster of individuals within the community
3. formally introduces one individual to another individual based on shared interests - (at least one person has to be in the community; could be a New User connected to an Active User)
4. facilitates discussions in various fora - online and face-to-face
5. provides training and wiki skills support to a New User(s) in the community

Community Builder (CB)

• is guided by the founding values of freedom and openness ('the Freedom Culture) and strategic plan of the project and/or parent organization, and aligns his/her activities to supporting the project's vision, mission and goals of the (wiki project), including its program development and organizational development;
• is an individual who facilitates the community's development, growth and sustainability by attacting / recruiting and welcoming new members to the community; encouraging them to participate in the community; identifying areas of professional and personal interest; introducing people within the community to each other based on their stated mutual interests and level (quality+quantity) of contribution to the community; and responds to requests for assistance;
• promotes ownership and encourages cooperative relationships among members and group responsibility - keeping focus on the community's purpose.
• scans project space activity, and identifies Active Contributors & Newbies aligned to the interests of other Active Contributors in the community;
• trains and supports new community members and users (i.e., Newbies) in their transition to becoming an Active Contributor and helps them to feel welcome in the community, and connect with more established and active users;
• creates and maintains an open, participative and constructive environment; actively listens, clarifies, facilitates and integrates diverse perspectives and discussion; and provides information in a variety of fora, within and external to the community;
• invites qualified and credible external people into the community based on the interests of people within the community, and make appropriate introductions;
• identifies, qualifies and introduces appropriate resources, project-opportunities and partners of interest to Active Contributors, to help them succeed with their own projects and initiatives;
• develops and implements timely, relevant and appropriate interventions to stimulate increased contribution activity within the overall project space, and between project members; increases and strengthens collaboration within the overall project space, and within and among project clusters; and between individuals; and develops strategies and techniques to increase member performance, productivity, outreach and retention - to help grow and sustain the community, and deliver upon its promise as a collaborative environment;
• provides regular reports regarding performance, programs and organizational development to the community and the parent organization, and communicates regularly to stakeholders using a variety of in-person and ICT means;

Community of Practice

• "Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly." - Etienne Wenger - see: http://www.ewenger.com/theory/index.htm
• See Selected Readings - http://home.att.net/~discon/KM/CoPReadings.htm, and http://www.johnseelybrown.com/pubs.html

Content

• any text, audio, image, video, hyperlinks or data that is developed on the wiki.
• also includes learning objects, learning activities, course outlines, handouts, syllabi, course modules / units, formative or summative reviews

Contributions

• Contributions are attributed to people who are "Contributors" - with relative degrees of "Activity".
• "Participants" - are less active contributors (i.e., people who typically communicate / or engage only in discussion forums, conferences or meetings
• Activities by Contributors or Participants may take place on- or off-line, synchronously or asynchronously
• "Collaboration" occurs when people (i.e., Contributors, Participants) communicate and / or engage with each other, by means of various communication media, to add value (or, contributions) to a project.
• Several 'tests' for contributions include: (1) measurable evidence; (2) perceptions among WE peers; (3) evaluations (formative, summative)

Contribution Activities

A. Providing input and feedback in a course unit, module, learning object or activity, discussions (including blogs) and meetings / conferences - on- or off-line)

1. Very active contributor
2. Active contributor
3. Somewhat active contributor
4. Limited active contributor
5. Participating only in individual or group discussions or meetings - on- or off-line)

Rank / Level	% of Effort (input & feedback)	Description of Contribution
1	50%+	Very active
2	36% - 49%	Active
3	25% - 35%	Somewhat active
4	10% - 24%	Limited activity
5	1% - 9%	Participant only in discussions or meetings

B. In the overall wiki project space (including discussions, conferences and meetings)

1. Very active contributor
2. Active contributor
3. Somewhat active contributor
4. Limited active contributor
5. Participant (i.e., only in individual or group discussions or meetings - on- or off-line)

Measuring Contribution Activity

• Nellie strengthened her public legitimacy in the Community, as she learned the 'wiki skills' and applied them to her work.
• Building from that, it makes sense that the Community of Wiki Users determine the level and extent of others' Contribution Activity.

Using a 360 Degree Peer Rating Scale to Measure Contribution Activity

• peers provide a 360 feedback
  • evidence of total contribution (i.e., quantity + quality)
  • perception of total contribution (i.e., quantity + quality)
  • evaluation of total contribution (i.e., quantity + quality)
• includes qualitative AND quantitative input and feedback (i.e., that one particular instance of feedback can make a very significant difference to the overall project; and lots of quantitative input may not be of the highest quality. (I recall Leigh Blackall, Otago making this point in a post ~ now if I could only find it <smile>)

Rank / Level	% of Effort (input & feedback)	Description
1	50%+	Very active
2	36% - 49%	Active
3	25% - 35%	Somewhat active
4	10% - 24%	Limited activity
5	1% - 9%	Participant only in discussions or meetings

Rank / Level	% of Effort (input & feedback)	Activities / Notes
1	50%+	-
2	36% - 49%	-
3	25% - 35%	-
4	10% - 24%	-
5	1% - 9%	negligible input / feedback

Questions for Clarification / Discussion

• Are these the most appropriate measures?
  • Should the rank say collaborator instead of contributor?
  • How do I recognize folks who provide minimal editing on the wiki, yet are active in presenting their thoughts and ideas on the group discussion forums

(: I don't want to minimize the effort that folks give coming into the WE Community (i.e., Newbies), but at the same time, I want to measure Active Contributors ~ which lead to Collaboration.)

Top Contributors Definitions

(i.e., from top contributors web page - http://wikieducator.org/stats/reports/TablesWikipediaEN.htm )

WikiEducators (registered users, incl. bots)

• A = WikiEducators who edited at least 10 times since they arrived
• B = Increase in wikiEducators who edited at least 10 times since they arrived
• C = WikiEducators who contributed 5 times or more in this month
• D = WikiEducators who contributed 100 times or more in this month

Articles (excl. redirects)

• E = Articles that contain at least one internal link
• F = Articles that contain at least one internal link and 200 characters readable text, disregarding wiki- and html codes, hidden links, etc.; also headers do not count (other columns are based on the official count method)
• G = New articles per day in this month
• H = Mean number of revisions per article
• I = Mean size of article in bytes
• J = Percentage of articles with at least 0.5 Kb readable text (see F)
• K = Percentage of articles with at least 2 Kb readable text (see F)

Database

• L = Edits in past month (incl. redirects, incl. unregistered contributors, incl. bots)
• M = Combined size of all articles (incl. redirects)
• N = Total number of words (excl. redirects, html/wiki codes and hidden links)

Links

• O = Total number of internal links (excl. redirects, stubs and link lists)
• P = Total links WikiEducator
• Q = Total number of images presented
• R = Total number of links to other sites
• S = Total number of redirects

Copyright

• Creative Commons By Attribution (CC-BY)
• Creative Commons By Attribution Share-Alike (CC-BY-SA)