Living Well With Dementia/LWWD/Well/Communicating
From WikiEducator
Words, Images, Procedures, and Experiences that Harm
Harmful words and images:
- Demented
- hostile
- Dysfunctional
- walking carcass
- Incoherent
- uncooperative
- Empty
- difficult
- Vegetative
- non-compliant
- Babbling
- Dependent
- Confused
- Shells
- nonhuman
Procedures and Experiences that Harm:
- Unnecessary and inappropriate assessments
- Being dismissed
- Being yelled at or scolded
- Using deception
- Not acknowledging remaining abilities
- Being treated like a child
- Being labelled
- Being excluded
- Focusing on the disease
- Being ignored
- Being made fun of, teasing or humiliating
- Being overprotected
- Being invalidated
- Being treated as an object
- Having things done to them without explanation
- Being silenced
- When people don’t listen
Suggested Communication Strategies: | Give an example of how you might use this strategy: |
---|---|
1) Remember the basics of good communication | |
2) Understand the person wants to communicate with you | |
3) Make a good first impression | |
4) Create an environment that facilitates good communication | |
5) Treat the person as an adult | |
6) Respond to emotional needs | |
7) Remember the importance of nonverbal communication- yours and theirs | |
8) Remember that their behaviours communicate a message | |
9) Do not take the person too literally | |
10) Use repetition to facilitate better communication | |
11) Do not argue or confront | |
12) Speak using positive language | |
13) Employ humour in communication | |
14) Be in control of the conversation | |
15) Don’t take comments personally |
Give an example of how you might use each strategy listed above.
From: The Best Friends Approach to Alzheimer Care