Leading and Managing People/PMAN102/The happy workforce/Quiz

The questions which follow provide a basic knowledge test of selected concepts covered in this learning pathway: The Happy Workforce.

The questions published at the end of each learning pathway are re-used for the knowledge test for learners interested in earning a digital badge or certificate of participation for the Leading and Managing People (PMAN102) micro-course. Please consult the Certify participation page for more information.

True - false questions

Indicate whether the following statements are true or false:

• To motivate employees, goal-setting theory suggests goals should be serious, meaningful, accountable, relatable, and timed.
  • TRUE
    • No. Goals should be specific, measurable, achievable, realistic, and timely.
  • FALSE
    • Correct
• Motivation, ability, and environment are all major influences over employee performance.
  • TRUE
    • Correct
  • FALSE
    • No. These are all major influences.
• Performance appraisals, as a manager and/or employee, provide opportunities for motivation.
  • TRUE
    • Correct
  • FALSE
    • No. Giving and receiving effective feedback is useful for both managers and employees.
• According to Daniel Pink in this PMAN 102 micro-course, extrinsic motivators are more important than intrinsic ones for employees working on creative conceptual problems with undefined rules.
  • TRUE
    • No. Intrinsic motivators are more important than extrinsic ones for this type of 21sr century work.
  • FALSE
    • Correct Intrinsic motivators are more important than extrinsic ones for this type of 21sr century work.

Multiple choice questions

• Which THREE factors are considered motivators that are intrinsic to a job? (Select all that apply - there are three correct answers)
  • Interesting work
    • ’’’Yes’’’ This contributes to job satisfaction.
  • Achievement
    • ’’’Yes’’’
  • Security
  • ’’’Incorrect’’’ This is not a major extrinsic factor.
  • Challenging work
    • ’’’Yes’’’
• According to the Zappos case study you read about in this PMAN 102 micro-course, which three of the following are encouraged by the company? (Select all that apply - there are three correct answers)
  • Personal connections among employees
    • ’’’Yes’’’
  • No deadlines
    • ’’’Incorrect’’’ Deadlines are sometimes unavoidable.
  • Attractive benefits
    • ’’’Yes’’’
  • Freedom
    • ’’’Yes’’’
• Which ONE of the following is NOT one of Maslow’s hierarchy of needs? (Select one answer)
  • Power
    • ’’’Yes’’’. Power is not a need in Maslow’s hierarchy.
  • Physiological
    • ’’’Incorrect’’’ This is one of Maslow’s needs.
  • Esteem
    • ’’’Incorrect’’’ This is one of Maslow’s needs.
  • Self-actualization
    • ’’’Incorrect’’’ This is one of Maslow’s needs.
• According to Douglas McClelland’s Acquired Needs Theory, which TWO of the following do all individuals possess a need for? (Select all that apply - there are two correct answers)
  • need for affiliation
    • ’’’Yes’’’
  • need for power
    • ’’’Yes’’’
  • need for equity
    • ’’’Incorrect’’’ According to McClelland, employees have a need for achievement, affiliation and power.
  • need for autonomy
    • ’’’Incorrect’’’ According to McClelland, the third need is for achievement. According to McClelland, employees have a need for achievement, affiliation and power.