Leading and Managing People/PMAN102/Recognizing and resolving conflicts in the organization/Quiz

The questions which follow provide a basic knowledge test of selected concepts covered in this learning pathway: Conflict resolution.

The questions published at the end of each learning pathway are re-used for the knowledge test for learners interested in earning a digital badge or certificate of participation for the Leading and Managing People (PMAN102) micro-course. Please consult the Certify participation page for more information.

True - false questions

Indicate whether the following statements are true or false:

• Conflict is a process that involves people disagreeing and can range from minor annoyances to outright violence.
  • TRUE
    • Correct
  • FALSE
    • No. This is a correct statement about conflict.
• A low level of task-related conflict is often viewed as optimal, because it represents a situation in which a healthy debate of ideas takes place.
  • TRUE
    • No. A medium level of task-related conflict is optimal.
  • FALSE
    • Correct. It is a medium level of task-related conflict that is optimal.
• Role conflict is a type of interpersonal conflict which includes having two different job descriptions that seem mutually exclusive.
  • TRUE
    • No. Role conflict is a type of intrapersonal, not interpersonal, conflict.
  • FALSE
    • Yes. Role conflict is a type of intrapersonal, not interpersonal, conflict.
• Some of the causes of conflict include organizational structures, limitations on resources, task interdependence, goal incompatibility, personality differences, and communication challenges.
  • TRUE
    • Yes
  • FALSE
    • No
    • All of these factors can lead to conflict within an organization.

Multiple choice questions

• Which THREE of the following are types of conflict? (Select all that apply - there are three correct answers)
  • Intrapersonal conflict
    • Yes
  • Intermediary conflict
    • Incorrect. This is not a type of conflict.
  • Interpersonal conflict
    • Yes
  • Intergroup conflict
    • Yes
• Which THREE of the following describe conflict situations that can lead to dysfunction? (Select all that apply - there are three correct answers)
  • The conflict paralyzes the organization.
    • Yes
  • The conflict leads to less than optimal performance.
    • Yes
  • The conflict reveals inaccurate assumptions.
    • Incorrect. This is a positive outcome of conflict and is not dysfunctional.
  • The conflict leads to workplace violence.
    • Yes
• Which TWO of the following are positive outcomes of conflict? (Select all that apply - there are two correct answers)
  • Consideration of a broader range of ideas, resulting in a better, stronger idea
    • Yes
  • Decreased participation and creativity
    • Incorrect. Decreased participation and creativity are not positive outcomes of conflict.
  • Clarification of individual views that build learning.
    • Yes
  • Increased morale and low turnover.
    • Incorrect. Increased morale and low turnover are not positive outcomes of conflict.
• Which ONE of the following describe jobs which are low risk for workplace violence? (Select one answer.)
  • Employees handle weapons such as in law enforcement
    • Incorrect. High risk.
  • Employees work nights or weekends such as gas station attendants.
    • Incorrect. High risk.
  • Employees deal with valuables or exchange money, such as in banking.
    • Incorrect. High risk.
  • Employees create or maintain websites.
    • Yes. Web developers work on computers in fairly safe environments.