Despite the best efforts of people in even the greatest organizations, conflicts arise. That's because organizations sometimes bring together different types of people who have different goals to attain. Conflicts must be addressed quickly or they can fester and destroy morale. In this learning pathway, you will learn to recognize the signs of conflicts and strategies to resolve them.
After successful completion of this learning pathway, you will be able to:
- Identify the signs of conflicts.
- Identify ways to resolve conflict.
- Reflect on your own experience with conflict in the workplace.
Before starting on this learning pathway, complete this brief spot poll about your personal experience with workplace conflict.
