Introduction to project management/IPM104/Review and reflection/Overview

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Those who cannot remember the past are condemned to repeat it.

Santayana, 1905 -1906

The final output from a project is not the deliverables but the knowledge created that will help a project manager improve future projects. Accordingly, a project manager must build in the review and reflection cycle to explicitly capture the lessons learnt while planning and implementing the project.

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At the end of this learning pathway, you will be able to:

  • Perform and record performance reviews
  • Measure customer satisfaction
  • Create appropriate management reports
  • Undertake reflection and knowledge capture