Introduction to project management/IPM103/Quality/Measuring quality
There are many factors that can be included as measures of quality: size, volume, speed, finish and output are just a few examples.
It is possible to address each as a separate factor or some times formulae can be created to look at them as a whole.
As sustainability becomes more important to organisations, a broader range of quality factors many need to be considered. For example , is there an impact on the local community? Is there pollution created?