On this page, we look at ways of giving and receiving negative feedback or criticism in a business context.
Read Professional criticism in Lumen Learning's Business communication skills for managers, which explores how to write a business message criticising internal or external business situations.
View video – Jellvision Lab: Clair Lew’s How to Get and Give Honest Feedback at Work. [42:09 min.] Lew, CEO of Know Your Company, discusses the business costs of failing to exchange feedback and provides coaching on effective skills to invite and give honest constructive feedback that can help you overcome emotional discomfort challenges of critical conversation.
(You may want to start at the 7:23 mins point, to skip over the introductions.)
View video – Cross cultural feedback: message sent vs message received. [12:24 min.] This presentation by Dr Lionel Laroche is part of a series of videos on developing cultural diversity in Canadian businesses. In this particular video, Dr Laroche discusses how different cultures express and understand neutral and negative feedback. It is important to be aware of the impact this can have on effective communication in the workplace.
Reflect on what you have read and viewed about eliciting, giving and receiving feedback.
1. Post a WENote to share with others what you found to be the most useful advice about feedback in a workplace context.
Your comment will be displayed in the course feed. Don't forget to look in the feed to see what others have posted.
2. In your learning journal,
