View The Irish Hospice Foundation: Delivering Bad News. This short video describes five ‘how-to’ steps to deliver bad news [5:32 min.]. It was made for health professionals who often have to deliver bad news in highly emotional conditions, but has wider applications too.
Keep the advice in this video in mind as you work through the rest of this learning pathway. Can you see how to apply it to the various business contexts described in the materials?
