Intercultural communication teamwork and leadership/Negative and crisis communications/Discussion Forum

Customer Satisfaction Survey

In Chapter 17.2, Exercise 3 invited you to prepare a sample customer satisfaction survey with at least ten questions. What survey question types did you use in your survey? Which kind of questions will likely elicit the MOST feedback from customers? Which kind of questions will likely elicit the most specific feedback?

In the course topic discussion forum, post your survey, or a link to your survey, and comment on the challenges and successes you experienced in doing this exercise.