Read Chapter 19.4 in Business Communication for Success.
This reading describes how to prepare for and conduct meetings, use technology aids effectively, and the basic principles of organizational communication. You will be introduced to standard business meeting practices, including setting a clear agenda, attending to technology needs in room setup, establishing participation expectations, and effective wrap-up procedures. In preparation, you are encouraged to consider participant relationship dynamics in terms of Tuckman’s model and adapt activities to group developmental stages. In room setup, it’s important to adapt seating arrangements to facilitate effective communication in different types of work groups. Modern business education programs also recognize interdependent relationships between internal organizational communication in areas of productivity, climate, and interaction, and external suppliers and customers.
You are encouraged to read current research on lessons learned by other companies to improve your own organizational processes. For example, crisis communication planning, rare before the 1990s, is now common practice.
