Intercultural communication teamwork and leadership/Communication in the workplace/Video signpost: MindTools
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Media
View the video below: Conflict Resolution in the Workplace: How to Use the Interest-Based Relational Approach, from MindTools. (You can stop the video at 2:57 mins).
This video identifies respect, listening, and focusing on issues instead of personalities as key principles of effective conflict resolution. It also describes five steps involved in using the interest-based relational approach:
- Set the scene
- Advocate for discussion rather than aggression to resolve the problem
- Gather information
- Find out about each person's viewpoint - and make clear that you respect them
- Agree on the problem
- Ensure there is a shared understanding of the problem
- Brainstorm solutions
- Work on thinking up solutions together - make sure everyone feels equally involved
- Negotiate a solution
- Try to find one that works for everyone
Post a WENote to share what you think about the approach proposed in this video.
Your comment will be displayed in the course feed. Don't forget to look in the feed to see what others have posted.
Activity: Reflection
Look back at the learning journal entry you made after the previous reading on managing conflict in the workplace.
- Consider how the 'interest-based relational approach' described in the video supports or differs from the techniques discussed in the reading?
- Revise your learning journal wentry to reflect any additional insights you have gained from the video.
