Intercultural communication teamwork and leadership/Communication in the workplace/Video signpost

“	Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.	”
—Stephen Covey

Seven interpersonal skills

Watch this video Developing interpersonal skills [7:03 mins.], created by the University of KwaZulu-Natal South Africa.

Developing interpersonal skills

The video identifies seven interpersonal skills and how they can affect relationships in a workplace. These skills are:

1. Verbal communication
2. Non-verbal communication
3. Listening skills
4. Negotiation
5. Problem-solving
6. Decision-making
7. Assertiveness

WEnote

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• I think the most difficult skill is...
• I was surprised that
• In my country, skill X is...

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