HandoutCom101

Ineffective Communication

COMMON COMMUNICATION BARRIERS

Organizational communication consultants estimate that 10 percent of all business failures result from ineffective communication. Read more from the website http://www.suite101.com/article.cfm/mental_health_supervision/33088.

Each year, thousands of hours are lost in the workplace because of:

1. repeated orders,
2. misunderstandings,
3. errors, and
4. repetitive tasks.

Read more from the website http://www.pstcc.edu/facstaff/dking/interpr.htm

For Further Reading See the website http://www.kevinhogan.com/habits-ineffective-communicators.htm

Mismanaged Information

Activity

Consider the following conversation between two employees of an office supply distributor. Fernando Sanchez: Leta, you gave me an outdated client list and it took me forever to figure out that these leads were worthless. I lost at least a week's worth of work.

Inadequate Communication Skills

Web Resources

http://www.articlesbase.com/self-improvement-articles/developing-communication-skills-how-it-ensures-a-bright-future-775149.html

Inappropriate Communication Skills

Inadequate communication skills result in material that is:

• poorly organised,
• overwritten,
• full of grammatical, stylistic, and spelling errors,
• not taking the listener into account,
• too formal,
• too casual.

Inadequate Feedback

Assignment

What is your favourite communication medium? Think about the media that you use most often when communicating with other people. Identify those media that are most appropriate for communicating: personal information, business information.

Communication Anxiety

Case Study

Are you an ineffective communicator? Go to the following website and find out. http://www.sfhelp.org/02/lose_lose.htm

SUMMARY

Comunication must remain aware of the problems associated with a lack of informationa and poor-quality information. Inadequate feedback can cause problems for communicators by failing to complete the communication process. All too often