Exploring Tourism/Resources/Lesson Plans/Lesson Plan 11

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Diploma in Applied Travel and Tourism

Course Name: Exploring Tourism

Course Code: TT520001

Lesson Plan

Aim: Demand for Hospitality, Characteristics, Categories, Quality

Lecture Delivery Plan:

1.Review questions from reading 'Crime in South Africa' from last weeks session - also results from surveying tourists to New Zealand activity. What motivated different sectors?

2.Hospitality - work through wiki page categories - students to list as many types as they can classification - physical amenities and features


  • - benefits to consumer- select accommodation with confidence, improve assurance of 'value for money', assist to differentiate between vast number of product categories
  • - benefits to operator - improve performance, consistent and uniform standards, improve and monitor competiive performace, marketing tool, eliminate undesirable products, benchmarking
  • - to New Zealand - improve competitiveness in international market, assist with promotion, improve quality and performance, uniformity and compatibility for data collection and analysis, framework for minimum measurable standards

Qualmark - AA and TNZ 1993 established national classification and grading system for tourism product starting with accommodation sector. 1996 camping grounds, now activities, transportation, services, venues


Research quality systems worldwide

If time, start on Impacts of tourism - economic - information from wiki